Explore the Admin Certification Program & Self-Service LMS magic in this episode with Irit Eizips and Christina Singh, VP of Customer Success at Split.io. They explore how Split.io's innovative Admin Certification Program transforms customer success strategies with gamified Self-Service Learning Management Systems (LMS).

🚀Key Highlights:
- Christina shares the triumphs of Split.io's Admin Certification Program.
- A closer look at Split Arcade, the gamified LMS sparking engagement and learning.
- Efficiency tips for Customer Success Managers (CSMs) to boost productivity.
- Choosing an LMS that ensures growth and adaptability.
- The crucial role of LMS in making customer onboarding seamless.

🔔 Subscribe for cutting-edge insights in customer success and tech innovation.

#CustomerSuccess #LearningManagementSystem #TechInnovation #CSMPractice #SplitArcade #DigitalStrategy

👍 Hit like and share for more eye-opening content. 💬 Curious about LMS or admin certification in your company? Leave your thoughts below.

TIME STAMPS

00:00 Intro
00:55 CS Team
01:55 Strategic Initiative
03:02 Business Impact
06:09 Creating the System
09:28 Structure and Content
13:00 Certifications
19:55 Learning with Webinars
21:06 Client Engagement
22:54 Steps Recommended

ABOUT OUR GUEST

Christina Singh, VP of Customer Success at Split.io and Chief Mom Officer, excels in optimizing organizational processes and problem-solving. Her innovative work in creating the Split Arcade learning management system exemplifies her ability to transform complex challenges into strategic solutions. Christina’s leadership not only drives team performance but also turns at-risk clients into advocates, enhancing overall customer engagement and satisfaction.

🔗 You may connect with Christina via LinkedIn profile:   / christinawongsingh  

ABOUT OUR HOST

Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn:
  / eizips  
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Additional Resources:

📑 Read: Customer Success Communities List
https://www.csmpractice.com/customer-...

📑 Read: 3 New Customer Onboarding Best Practices
https://www.csmpractice.com/3-new-cus...

🎥 Watch: Tips - Building an Online Community
   • Tips: Building an ONLINE COMMUNITY  

WorkRamp - https://www.workramp.com/

Gainsight - https://www.gainsight.com/

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources

2. Subscribe to our CSM Practice newsletter
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3. Work with our team privately
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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Listen to our Podcast
https://www.csmpractice.com/podcast

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https://csmpractice.com/blog