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To innovate in the world of technology it is not uncommon to try new things and test them out so you can learn from your mistakes and improve processes. However, there may be times when a large unfortunate event occurs out of the blue, such as a major network failure, where you must figure out the root cause of the problem to prevent it from occurring again.

In this lightboard video, Bradley Knapp with IBM, explains how organizations can use a root cause analysis, or RCA, step-by-step approach to identify what the problem was, why it happened, and what can be done to prevent it from happening again.

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