#customersuccess #csm #csmpractice

Join Irit Eizips and Natalie Priest, a rising star in Customer Success Management, in a new CSM Practice podcast interview filled with strategies for achieving excellence in customer success. Discover how Natalie's innovative approach and rapid progression at My Blue Print transformed customer engagement and success.

Key Highlights:

• Natalie's unique journey from a customer success specialist to a senior manager, breaking conventional career pathways.
• Essential strategies for elevating customer success in the tech education sector.
• The role of effective communication and strategy implementation in enhancing customer satisfaction and growth.
• Insights into Natalie's initiatives, including revamping onboarding processes and refining technical hand-offs, that shaped her company's success story.

👉 Explore how these strategies led to a remarkable increase in customer satisfaction and business expansion. Don't miss out on Natalie's practical tips for CSM professionals.

#CustomerSuccess #TechEducation #CareerGrowth #Leadership #BusinessStrategy #Innovation #ProfessionalDevelopment #MyBluePrint

TIME STAMPS

00:00 Intro
01:48 CS Team
04:05 Strategic Initiatives
05:54 Impact of Initiatives
07:30 Business Impact
10:38 Cross-Functional Teams
12:06 Fears
13:21 Establishing Guidelines
17:48 Hand-off Process
20:55 Rising Star Award

ABOUT OUR GUEST

After 12 years as an educator, Natalie transitioned to Customer Success just over two years ago. Although initially unfamiliar with the nuances of CS, her skills as an educational technologist and assessment coach, along with her strong people skills, made her a perfect fit for SpacesEDU. This company focuses on digital documentation and assessment, where Natalie's unique background continues to add significant value.

🔗 You may connect with Natalie via LinkedIn profile:   / nataliepriest  

ABOUT OUR HOST
Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn:
  / eizips  
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Additional Resources:

📑 Read: Customer Onboarding Best Practices
https://www.csmpractice.com/3-new-cus...

🎥 Video: Improving Onboarding Tactics
   • Conference Highlights: Improving Onbo...  

⏬ Download: Sales to Customer Success Hand-off Template
https://www.csmpractice.com/sales-han...

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette...

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. https://www.csmpractice.com/cs-consul...

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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Listen to our Podcast
https://www.csmpractice.com/podcast

📌READ our Customer Success BLOGS:
https://csmpractice.com/blog