In this FarmCast episode, Jared Wyatt discusses the crucial role of CTAC operations within 21st Century Equipment. CTAC, which stands for Customer Technical Assistance Center, functions as a comprehensive call center handling internal and external support for the company. Wyatt emphasizes CTAC's focus on providing technical assistance ensuring prompt solutions for field issues. The team's diverse expertise aids customers in troubleshooting and resolving problems remotely, preventing potential downtime. Wyatt highlights the cost-effectiveness of customers addressing issues themselves with CTAC guidance compared to waiting for a service technician. The conversation also delves into CTAC's involvement in advanced machine monitoring, proactive customer outreach, and its contribution to time and cost savings for precision agriculture. As the industry transitions to a subscription-based model, CTAC anticipates increased demand for its services, necessitating ongoing improvement in remote technologies and training to meet evolving customer needs.

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About the FarmCast:
Welcome to FarmCast, brought to you by 21st Century Equipment. Embark on a captivating journey with us as we dive deep into the world of agriculture's cutting-edge innovations and customer experiences. Join us as we explore the very forefront of agricultural technology, shedding light on the latest advancements that are shaping the future of farming. Our mission is to inform, inspire, and empower farmers and enthusiasts alike.

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0:00 - What is CTAC?
2:10 - Remote Diagnostics & Service
3:00 - Saving Time & Money
4:10 - Precision Ag Savings
5:15 - CTAC Daily Operations
6:05 - Subscriptions
6:45 - CTAC Goals
8:40 - Help The Customer