Access to the SkyMiles lounge is the least of our problems.

Delta's recent changes to their SkyMiles program prioritizes profit over customer loyalty, and people are outraged.

But it’s not just airlines: There’s a deep dissatisfaction with essential services from education to healthcare. The solution, unfortunately, seems to be paying more for elite status and bypassing normal services. These two-tier systems feed the perception and reality of two Americas: one for elites, and a lesser one for everyone else.

Bloomberg Opinion's Nir Kaissar explains why Delta's decision to create a culture of elitism is not the answer.

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