CMX is the world's largest network of community professionals. Our mission is to help community professionals thrive through world-class tools, training, and resources.

CMXHub: www.cmxhub.com
Join the conversation: https://cmxhub.com/community/
Get the newsletter: http://cmxhub.com/subscribe
Join an event: http://events.cmxhub.com/

____________________________

Course level 301 - How do you effect positive, measurable change for your community members? Using annual survey feedback, we focused on some key areas for improvements, building out projects and programs to make a difference. We used some key metrics as well to focus behavior. The results? In our 2020 survey, our NPS increased by 2.5x and open feedback specifically mentioned our efforts. Come to hear Brian's story and hopefully be inspired on ways you can make further impact in your communities!

About the Speaker:
Brian Kling
STMicroelectronics
Head of Community & Digital Support
Brian has been in the Community space for 11 years, in senior roles building customer communities for enterprise companies. Specialties: customer experience design, digital customer service and support, online community strategy and practice, business intelligence, design thinking, innovation culture and practice, strategy development and execution.