"PMP Exam Practice Question and Answer -134 : Post-delivery Support| PMP Exam Prep, Project Management, PMP Exam"

The Scenario is
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Your project has reached completion, and you have fulfilled the contractual obligation of providing three weeks of post-delivery support. However, as the support period concludes, you recognize that the stakeholders are not fully prepared to operate the newly implemented system independently. As the project manager, how should you proceed to ensure a smooth transition and operational success?
A) Conclude all support activities as the three-week period is over, take a signoff on contractual obligations fulfilled to avoid future conflicts.
B) Request an extension of the support contract while sharing your concerns regarding the stakeholders' lack of readiness.
C) Assess the areas where stakeholders are struggling and propose a tailored support extension, ensuring they have the necessary resources and knowledge to operate the system independently.
D) Conclude the support activities and provide your contact details to stakeholders so they can contact you for informal support on a case-by-case basis.
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Right Answer and Explanation:
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Correct Answer : C)
This option focuses on identifying the specific challenges that stakeholders are facing and offering a structured solution that addresses these issues. By proposing a tailored support extension, you demonstrate commitment to the project's long-term success and stakeholder satisfaction. This approach not only aids in ensuring operational success but also strengthens the relationship with the client, showcasing a dedication beyond the minimum contractual requirements. It’s a proactive measure that addresses the root of the problem while maintaining professional integrity and responsibility.
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PMP Exam Content Outline Mapping
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Process :
• Task 16 Ensure knowledge transfer for project continuity
• Task 17 Plan and manage project/phase closure or transitions
Business
• Task 4 Support organizational change

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Topics Covered
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• Project Closure
• Support Organizational Change
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