The worst customer service experience I've ever dealt with!

DO NOT SHOP FOR A USED VEHICLE HERE

They perform no inspections on used cars before reselling them, and don't care whether the vehicle they sold you is safe or not.

TIMELINE:
- Traded in my Tesla for a Ford Transit on 12/15
- I was in my other car during my visit so they delivered the transit that night, and picked up the Tesla
- Battery light was on during test drive, asked them to fix it. Delivered it with battery light on anyways
- While moving it to my parking space I noticed the infotainment system stays on. It only shuts off if you open the passenger door. Informed salesperson, he stated to bring it back to get this fixed right away. I have screenshots
- Next morning 12/16, van still started despite the radio screen being on all night
- Loaded up my bike to go meet friends for a ride. While on the highway, the front brakes engaged on their own. I was doing 65 and was nearly rear ended while getting over 3 lanes to reach the shoulder.
- Texted the salesperson. He said to bring it in. I asked if they could tow it because I didn't feel safe. They refused... Wow
- Drove it back to Dulles that night. It was back on their lot within 24 hours of receiving it.
- Recorded the ride back to the dealership as proof the van WAS AND IS NOT SAFE TO DRIVE. Crazy that they wouldn't tow it back after telling them I was scared to drive it.
- Got it back on their lot and noticed the front brakes were SMOKING AND WHEELS WERE TOO HOT TO TOUCH.
- Got a call a few days later telling me they found what was causing the problem. A faulty ABS module was keeping the front brakes engaged.
- Next day I get a call from a diff tech stating they haven't been able to duplicate the issue! Clearly this establishment has zero to no internal communication!!
- A month after I dropped it off they returned it to me. A MONTH. So far they had it the entire month besides one day. I'm paying for this?
- Immediately noticed the infotainment system was still staying on...
- Drove it around locally (35mph roads) and it felt fine.
- On 2/17 I moved to Manassas VA. During that ride I noticed the brake pedal pulsates HARD at highway speeds. So much that there's no way to maintain decent stopping power in an emergency.
- Dropped it back off on their lot and texted the salesperson.
- No reply from his as usual but the tech dept did call me a few days after dropping it off
- This guy literally tells me he sees I paid for the extended warranty so he submitted the door switch (causing the screen to stay on) to them and it was denied.
- I told him I was well within the 3 months/3000 mile warranty THEY OFFER. He sounded legitimately confused, stumbled on his words and said he'd call me right back. Ridiculous
- 4 days later, someone else from tech calls me to say they aren't going to replace the switch since it's not major, and they did notice the brake pedal pulsates, but there's plenty of pad and rotor so they aren't doing anything there either. I'M NOT MAKING THIS UP
- Pleading with that robot was pointless so I called the salesman. He provided the number to the used car director. I called and spoke to him, he said he would review the situation and get back to me. I included screenshots of my 12/15 & 12/16 conversations with the salesman as proof these were DAY ONE COMPLAINTS
- It's been 4 days since that and no reply from their used car director
- They also lied to me various times when I requested that they just find me a different transit so that I could have a vehicle instead of waiting for them to figure it out while I'm paying to have no vehicle. I found out they never intended to swap cars, and never even bothered to look.
Bottom line, do not bring your business here.
Zero accountability, they sell "as is" vehicles with "a warranty", then cross their fingers ...
In 2.5 months of "owning" this van, I've only put 200 miles on it because it's not safe, and Dulles Motorcars thinks that is ok.

BEWARE 🙏🏽

🔗s TO EVERYTHING IN OUR VIDEOS: https://www.amazon.com/shop/rustyroads

❤️‍🔥 All OUR DISCOUNTS - https://linktr.ee/rustyroads

🐾Hang loose🤙🏽 Ride safe🙏🏽 Be nice to each other✌🏽

🔋 Use code RUSTYROADS or click below to save $100 !!
♾️ https://powerfullithium.com/?ref=RUST...

🔥 Save 10% on any RiderBag with code RustyRoads10
♾️ https://www.riderbagusa.com/?ref=Rust...

⚡️ $60 off any Varla - Code "Rustyroads"
♾️ https://varlascooter.com/rustyroads

#custom #ebike #motovlog #surron #racing #davinciresolve

🦴🐾 I'm Michael, the kid is Rusty. He earns a snack for every sub !!! 🦴🐾

If you enjoyed the video:
Tap 👍🏽 and share your thoughts!
If you DID NOT enjoy the video:
Tap 👎🏽 and please still share your thoughts !!
🤗 Help us improve ! 🤗

🙏🏼🧐PLEASE SHARE IDEAS FOR FUTURE RIDES & VIDEOS🧐🙏🏼

Speedometer app I use: https://bit.ly/3bqLHQU

🎶All music is from Epidemic Sound