In 2020, the pandemic sent many contact center agents home to work remotely. It was a good start in creating a flexible, more productive work-life balance for those agents. Today 70% of those agents want to continue working from home.

This episode of Contact Center Myth Busters looks at:
• The state of remote work for contact center agents
• Cloud technologies that enable contact centers to continue providing top-notch service while reducing costs and supporting remote agents