With PagerDuty, Carnival replaced its traditional ticketing system for managing incidents with real-time operations. So instead of a long queue of tickets to react to, Carnival is able to proactively respond to issues before the guest is impacted. “We look to PagerDuty to integrate with the old world while moving us to a new world,” says John Padgett, Chief Experience and Innovation Officer at Carnival Corporation.

In this new world, Carnival can prioritize the guest experience to ensure customer satisfaction remains as high as possible. “PagerDuty is very critical because we have to have that 24x7x365 complete reliability—the technology has to work all the time,” Padgett says. “It allows us to reduce costs while improving guest service.”

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