In this episode, we're looking at customer segmentation and how artificial intelligence helps us to uncover the unknown unknowns from customer survey data, web page visitors and CRM databases.

Every customer has individual preferences, needs and behavioural patterns. And when you couple that with brand interaction, a human can't memorize and identify patterns in data of this kind – let alone cater to every person based on them. And that's why you need customer segmentation.

Do you need to measure different combined answers from a questionnaire you just sent out to your customers? You can do this with the help of the so-called clustering algorithms. With clustering, you can uncover different customer segments and reach potential customers who are very similar to your current users.

You can repeat this process using "top of the funnel" data from website visitors. You can also do that with retained customers, using CRM data. Follow the rest of the video to see how we did that!

Eager to identify some of the unknown-unknowns in your business model?

Leave your comments and questions below!

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